Assignment 9 Example | Topics and Well Written Essays - 250 words - 3

9 - Assignment Example However, in your case, a false positive happened, wherein customers are inconvenienced, when their cards are temporarily suspended. We do not automatically suspend accounts, however, and we make sure that our customer care representatives call customers first before doing it. However, when customers are travelling abroad, it becomes harder to call them. Other customers have been inconvenienced by false positives too, much to our dismay, but our system has benefits and safeguards too that we must consider. First, the system is working. Our fraud rate has dropped from 15 centavos to 6 centavos for every $100. This means that we are also saving customers from the stress and inconvenience of having their available credit decreased or even depleted. Moreover, we have established safeguards against false positives. We advise you to call customer service at 1-800-553-0321 before travelling, in order to ensure smooth card transactions. You can also call the same number in case you experience other related problems. In addition, we are also working on reducing false positives in the system. We are identifying these trends and including them in purchases that must not be tagged for suspension. For more inquiries and concerns, you can e-mail us at  AskVisaUSA@visa.com. You can also access this website to see all our toll-free numbers in different countries: